Error 384 - False Flame Detected

What does 384 mean?

This error code indicates that the boiler's flame detection system is detecting a flame when none should be present, or at an inappropriate time. The boiler's display will show the spanner symbol and the numeric error code.

• Faulty flame sensor or electrode
• Moisture or debris affecting the electrode
• Control board malfunction

Click steps to track your progress.

1. 1

   Press the 'R' (reset) button firmly for several seconds to attempt to clear the fault.

2. 2

   If the error persists, turn off the boiler's electrical supply at the isolation switch for 30 seconds, then turn it back on.

3. 3

   If the fault code reappears, contact your installer or the Baxi service division ('heateam') for assistance.