The water is not draining — Drain obstruction or height

What does The water is not draining mean?

Water remains in the drum and is not draining, often caused by blockages in the drain system, a kinked hose, a blocked pump, or incorrect hose installation height.

• Drain pipe or water outlet hose is blocked or jammed.
• Drain pump is blocked.
• Rinse Hold (---) is activated.
• Water outlet hose is connected too high (above 1 meter).
• Pump cover is not correctly assembled.
• Detergent dosage is too high (causing excessive foam).
• Unapproved extension installed on the water drain hose.

Click steps to track your progress.

1. 1

   Clean the drain pipe and the water outlet hose.

2. 2

   Ensure the drain pipe and water drain hose are not kinked or trapped.

3. 3

   Clean the drain pump.

4. 4

   If 'Rinse Hold' is active, select 'Spin' or 'Drain' and press 'Start / Reload'.

5. 5

   Ensure the water outlet hose is installed at a maximum height of 1 meter.

6. 6

   Correctly assemble the pump cover, ensuring it's fully screwed in.