Carrier · Heat Pumps
Communication has been lost between system components. This can be caused by loose or shorted wiring, a user interface that isn't powered, a data bus locked up by power issues, or a damaged outdoor unit (ODU) control board.
Click steps to track your progress.
Verify all communications wiring (ABCD) for loose connections, stripped wires, or shorts to ground or between wires.
Check that the User Interface is receiving power from the indoor product.
Cycle the power to the entire system to attempt to reset the data bus.
If the issue persists after these checks, the ODU control might be damaged and require replacement.