Temperature indicators blank or 'Cold water' lit — Water is not heating

What does Temperature indicators (blank) or 'Cold water' indicator mean?

If the temperature indicators on the display are blank, or if the 'Cold water' indicator is lit, it means the appliance is not heating the water during the wash cycle. The wash will proceed using cold water only.

• The heating element has failed or is malfunctioning.
• A temperature sensor issue is preventing heating.
• The selected programme or an option is set to not heat the water.
• A safety mechanism has disabled the heating function.

Click steps to track your progress.

1. 1

   Check if a programme without heating (like 'Cold Wash') is selected.

2. 2

   Verify if the 'Cold water' indicator is specifically lit.

3. 3

   Try selecting a programme that requires heating, like 'Cottons' or 'MixLoad', and observe the indicators.

4. 4

   If the issue persists and heating is expected, unplug the appliance and contact customer support.