Grey charger image in app — Not connected to your charger

¿Qué significa Grey charger image in app ?

If the charger image in the myWallbox app appears grey, it means your mobile device is not currently connected to the charger. You will need to re-establish the connection.

• Bluetooth or Wi-Fi connection lost
• Charger is out of range
• App is not running or has closed

Haga clic en los pasos para seguir su progreso.

1. 1

   Ensure Bluetooth and/or Wi-Fi are enabled on your mobile device.

2. 2

   Open the myWallbox app and attempt to reconnect to the charger.

3. 3

   Move your mobile device closer to the charger.

4. 4

   Restart the myWallbox app and try connecting again.

5. 5

   Verify the charger is powered on and connected to your Wi-Fi network if using Wi-Fi.