Not operating - The pump is defective

What does Pump defective mean?

The pump is not operating, and other common causes like power supply issues (blown fuse, tripped breaker) have been ruled out, indicating an internal defect.

• Internal component failure due to wear and tear or manufacturing defect.
• Damage to the pump's motor or control unit.
• Beyond simple user-fixable issues.

Click steps to track your progress.

1. 1

   Verify that the power supply to the pump is working correctly (e.g., check fuse, circuit breaker, ensure power is on).

2. 2

   Check the Grundfos GO Remote app for any specific alarm or warning messages that might indicate the defect.

3. 3

   If no other issues are found and the pump remains unresponsive, contact Grundfos Service for troubleshooting and potential repair or replacement.