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Hardness setting incorrect

Hardness setting incorrect - Water not treated effectively

Kenmore · Elite Water Softener

What does Hardness setting incorrect mean?

The water hardness setting on the control panel does not match the actual hardness of your water, leading to ineffective softening.

Common Causes

  • Incorrect water hardness setting programmed

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Test the untreated incoming water for hardness.

  2. 2

    Compare the test result with the current hardness setting on the softener.

  3. 3

    Adjust the hardness setting on the control panel to match the test results.

  4. 4

    Test soft water sample to verify effectiveness.

Browse all codes in this manual (22)
Verified technical data. Last updated: April 2026

Related Faults

Brine tank floodedBrine tank flooded - Clogged drain hose or nozzle/venturiBrine tubing not connectedBrine tubing not connected - Brine cannot reach valveBypass valve(s) in 'bypass' positionBypass valve(s) in bypass position - Soft water supply interrupted
Source: Kenmore Elite Water Softener
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