No soft water, salt level not dropping - Bypass valve in bypass position

What does No soft water & salt level not dropping mean?

The water softener is not producing soft water, and the salt level isn't decreasing. The bypass valve might be incorrectly set to the 'bypass' position.

• Bypass valve(s) in 'bypass' position

Click steps to track your progress.

1. 1

   Locate the bypass valve(s) on the water softener.

2. 2

   Ensure the valve(s) are turned to the 'service' position, allowing water to flow through the softener.