App says 'unit was not found' — Wi-Fi Interface not communicating with home network

What does App says 'unit was not found' mean?

When trying to add a new unit in the app, receiving a 'unit was not found' message means the Wi-Fi interface has not successfully connected or is not communicating with your home Wi-Fi network.

• Wi-Fi interface is not connected to the home network.
• Incorrect MAC address or ID serial number entered.
• Interface is not yet communicating with the Mitsubishi Electric Wi-Fi Control service.

Click steps to track your progress.

1. 1

   First, ensure the Wi-Fi interface is properly connected to your home Wi-Fi signal using the instructions on pages 7-9.

2. 2

   Verify the NET light and UNIT light (or LED1 and LED3 for MAC-558/559) are flashing correctly after successful network connection.

3. 3

   Double-check the MAC address and ID serial number entered in the app against the labels on the interface.

4. 4

   Ensure your phone is on the same Wi-Fi network as the interface for automatic field population in the app.