Water Heater Alerted — Automatic Water Shut-Off Valve Failed to Close

What does Water Heater Alerted on Valve Failure mean?

The water heater is providing an alert because the automatic water shut-off valve did not close properly during its self-check. This could indicate a problem with the valve's sealing mechanism.

• Automatic water shut-off valve failed to close
• Debris or obstruction preventing valve closure
• Internal valve mechanism issue

Click steps to track your progress.

1. 1

   Check the EcoNet app for specific alerts regarding the shut-off valve.

2. 2

   Inspect the area around the shut-off valve for any visible obstructions.

3. 3

   Manually cycle the shut-off valve if possible to check for free movement.

4. 4

   Power cycle the water heater by unplugging it for 60 seconds and plugging it back in.

5. 5

   If the alert persists, contact customer support for further troubleshooting.