Samsung Galaxy Series (Mobile)
49 fault codes documented
Battery connector not properly connected during reassembly
The battery connector needs to be correctly attached to the main board. Failure to do so can prevent the device from working.
Battery initialisation required — Enter serial number or scan QR code
This process is needed to reset the battery cycle count, typically after a battery replacement. It requires confirming the new battery's identity.
Blue circle icon — Do not insert pick too deep
This icon warns against inserting tools too far into the device. Inserting an opening pick more than 3 mm can damage internal circuitry.
Bluetooth Normal — Bluetooth function is working correctly
This confirms that your device's Bluetooth is functioning properly and can search for other Bluetooth devices.
Broken Glass — Risk of injury from shattered screen
If the device's screen breaks, there is a risk of injury from glass fragments. Exercise caution to avoid cuts to hands or other body parts.
Button Test — Ensure buttons are not contaminated for accurate results
To ensure accurate results when testing device buttons, make sure they are clean and free from any dirt or debris.
Cable charging Normal — Charging function is working correctly
This status confirms that your device correctly recognizes the connected charger and is charging normally. The charging speed is also reported as normal.
Calibration Completed — A calibration process finished successfully
This status confirms that a calibration routine for a specific component, such as battery initialization, range sensor, or display, has been successfully completed. This means the component should now function optimally.
Calibration Failed — A calibration process did not complete successfully
This indicates that a specific calibration routine, such as for the fingerprint sensor or camera, did not finish as expected. The device may not perform optimally until calibration is successful.
Calibration Skipped — A calibration process was intentionally bypassed or not performed
This status means a calibration step was not completed. This can happen if the component does not exist on the device or if the user chose to skip it. Some functions may not work correctly if a required calibration was skipped.
Calibration Failed — Try calibrating again
This message indicates that the calibration process did not complete successfully. You may need to attempt the calibration again.
Camera Normal — Camera function is working correctly
This indicates that both the rear and front cameras are functioning properly. The system has tested them and confirmed normal operation.
Calibration Completed — Fingerprint sensor, battery, range sensor, or touch screen is calibrated
This message appears after a calibration process has finished successfully. It confirms that the selected component has been calibrated.
Digital Hall sensor calibration completed
The digital hall sensor has been calibrated for optimal performance. This is done through the Self Repair Assistant app and may not be available on all models.
Exclamation mark in Test Results — Item needs further inspection
After running device diagnostics, an exclamation mark next to a test item indicates it requires further inspection. Tap the item to see suggested solutions.
Exclamation mark symbol - Main board or charging port damage risk
Take care not to damage the main board, charging port, or surrounding components when fastening screws.
Face recognition Normal — Face recognition sensor is working correctly
This status indicates that the face recognition sensor is functioning properly. Your face has been registered and can be used to unlock your device.
Factory Data Reset — Device may repeat rebooting and show logo for a long time
During a factory data reset, the device might repeatedly restart. The Samsung logo may also be displayed for an extended period. This is a normal part of the reset process.
Fingerprint recognition Normal — Fingerprint sensor is working correctly
This status indicates that the fingerprint recognition sensor is functioning properly. Your fingerprint has been registered and can be used to unlock your device.
Gap between back cover and metal frame after reassembly
A gap may be felt between the phone's back cover and metal frame. This can happen if foreign materials are trapped inside or the cover was not attached correctly.
Information icon — Important notes for disassembly and assembly
This icon draws attention to important procedural notes. It covers ensuring the device is stable, following heating instructions, and being careful with tools.
Location accuracy Normal — Location services are working correctly
This confirms that your device's location services, which use Wi-Fi, mobile network data, and GPS, are functioning accurately.
Main screen does not turn on after replacement (Flip models)
After replacing the screen on a Flip model, the main screen may appear off while the cover screen is on. This is normal and not a hardware failure before calibration.
Main screen does not turn on after replacement (Fold models)
After replacing the screen on a Fold model, the main screen may appear off while the cover screen is on. This is normal and not a hardware failure before calibration.
Mic Normal — Microphone function is working correctly
This status shows that all microphones on your device are working properly. You can check the status of each microphone individually.
Normal Battery status — Battery is functioning correctly
The battery health and status are within normal parameters. This indicates the battery is performing as expected in terms of life and capacity.
Normal Wireless charging — Feature is working correctly
The wireless charging feature is confirmed to be operating as expected. This status is displayed when the device is placed on a compatible wireless charger and is charging or ready to charge.
Optical fingerprint sensor calibration needed — Follow on-screen prompts
This calibration is required after replacing the phone's screen. It involves using specific calibration tools and following on-screen instructions.
Orange circle icon — Residual tape needs removal
This icon indicates that residual adhesive tape needs to be removed from the back cover before reassembly. Ensure all old tape is gone to get a proper seal.
Range sensor calibration needed — Follow specific instructions
This calibration is required for parts like screens, batteries, back glasses, or charging ports to ensure range sensors are optimized. It may involve specific environmental conditions.
Red circle icon — Use existing back cover as is
This icon appears when referring to removing adhesive tapes on the separated back cover. It suggests if you are reusing the original back cover, ensure its adhesive is properly prepared.
S Pen Normal — S Pen functionality is working correctly
This status confirms that the S Pen is recognized across all areas of the touchscreen and that hovering functionality is working. Both touch screen and hovering features are reported as normal.
SIM Card Test Not Normal — Replace SIM card
The diagnostic test for the SIM card did not return a 'Normal' status. This suggests an issue with the SIM card or its seating.
Software Update Failure — Update did not complete
This issue can occur if your device loses its network connection before the software update finishes. You will need to reconnect to a network to finish the update.
Software Update Failure — Device may not operate normally
A software update was interrupted due to an error. This can cause the device to stop working correctly. A factory data reset may be needed for recovery.
Speaker Normal — Speaker function is working correctly
This indicates that both the in-call speaker and the media speaker are functioning as expected. You should be able to hear audio for calls and media playback without any issues.
Speaker calibration completed
Speaker calibration is finished, ensuring optimal audio performance. This is done via the Self Repair Assistant app.
Touch screen panel calibration needed — Ensure accurate touch input
This calibration is necessary after replacing screens to ensure the touch input is accurate. For Fold models, it may apply to both main and cover screens.
Touch screen panel calibration completed
The touch screen has been calibrated to ensure accurate input. This process may cause the screen to turn white temporarily.
USB connection Normal — USB port is working correctly
This indicates that your device's multipurpose jack correctly recognizes a connected USB cable. The connection is established and functioning normally.
Unassembled Screws — Potential damage to internal components
Leaving screws inside the device during reassembly can damage internal components like the battery.
Under-display camera calibration completed
Calibration of the under-display camera is complete, ensuring its optimal performance. This may not be available on all models.
Unassembled screws left inside the device after reassembly
Leaving screws inside the device can damage internal components like the battery. Ensure all screws are removed before fully closing the device.
Vibration Normal — Vibration feature is working correctly
This status confirms that the phone's vibration feature is operating normally for calls and notifications. You can also check the vibration history for specific apps.
Warning: Be careful not to damage camera lens or main board during reassembly
When fastening the screw for the main board, be careful not to damage the camera lens or the main board itself. Ensure the screw is properly tightened.
Warning icon — Risk of damage during disassembly
This icon highlights potential risks when disassembling the device. Be aware of heat damage, glass breakage, and internal component damage.
Warning symbol - Internal component damage risk during assembly
Leaving screws inside the device during reassembly can damage internal parts like the battery. Handle components carefully to avoid this.
Wi-Fi Normal — Wi-Fi connection is working correctly
This status indicates that your device can successfully search for and connect to Wi-Fi routers. It also shows the number of available networks and the signal strength.
Wired headphones Normal — Headphone jack and detection are working correctly
This confirms that your device correctly recognizes when wired headphones are connected and that audio can be played through them.