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Cooling Off Mode On

Cooling Off Mode On — Refrigerator not cooling

Samsung · Refrigerator

What does Cooling Off Mode On mean?

The Refrigerator is in Cooling Off mode (also called Shop mode). In this mode, the fan motor and lights operate, but compressors do not run, so the Refrigerator and freezer do not get cold. The display shows '0' on Refrigerator temperature and 'FF' on freezer temperature, and a chime sounds.

Common Causes

  • Refrigerator is in Cooling Off mode, designed for retail display.

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    To exit Cooling Off mode, press and hold Refrigerator and Power Cool simultaneously for 6 seconds.

  2. 2

    When the display blinks, press Door Alarm.

  3. 3

    Verify the Refrigerator begins cooling and displays normal temperatures.

Browse all codes in this manual (27)
Verified technical data. Last updated: April 2026

Related Faults

Buzzing SoundBuzzing Sound — Normal refrigerant flowClicking or Chirping SoundClicking or Chirping Sound — Normal operation start/endCondensation on Interior WallsCondensation on Interior Walls — Moisture entering the Refrigerator
Source: Samsung Refrigerator
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