Samsung · Refrigerators
The freezer compartment is not cooling properly, with temperatures rising significantly (e.g., from 1°C to 14°C), while the Refrigerator section maintains its temperature.
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Unplug the Refrigerator for at least 24 hours to completely defrost any ice buildup that may be blocking air circulation or evaporator coils.
Ensure no items are blocking the air vents inside the freezer compartment.
Check if the freezer door is sealing properly and not letting warm air in.
After defrosting, plug the unit back in and allow 12-24 hours for temperatures to stabilize.