Samsung · Refrigerators
The freezer compartment is not adequately freezing food, with items remaining soft, even when 'Power Freeze' mode is active and temperatures are set to minimum. The display shows the set temperature but not the actual temperature inside.
Click steps to track your progress.
Ensure the freezer door is sealing properly and is not being left open, even slightly.
Unplug the Refrigerator for a few hours to allow for a soft reset and potential minor defrost.
Check if the freezer fan is running correctly and not obstructed.
If the problem persists, this often indicates a serious sealed system issue or compressor failure, requiring professional diagnosis and repair, which might be covered by an extended warranty.