Samsung · Refrigerators
The freezer compartment is only able to reach a temperature of 7 degrees (too warm for proper freezing) and cannot achieve colder settings. The Refrigerator section, however, is functioning normally.
Click steps to track your progress.
Unplug the Refrigerator and perform a full manual defrost of the freezer compartment for 24-48 hours.
After defrosting, ensure the freezer fan is running and not blocked by any ice or obstructions.
Inspect the freezer door seal for any gaps, tears, or damage that could be letting in warm air.
If the issue continues, a technician should check the freezer thermistor and defrost components for faults.