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No cooling (both)

No cooling in freezer or Refrigerator, no error code — Complete cooling failure

Samsung · Refrigerators

What does No cooling (both) mean?

Neither the freezer nor the Refrigerator compartment is cooling, with display showing high internal temperatures (e.g., Freezer 16F, Refrigerator 3F). No error codes are displayed, and no abnormal noise is heard.

Common Causes

  • Compressor failure or malfunction
  • Sealed system leak (refrigerant loss)
  • Main control board issue preventing cooling cycle initiation
  • Power supply problem to essential cooling components

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Unplug the Refrigerator from the power source for at least 30 minutes to reset all systems.

  2. 2

    Plug the Refrigerator back in and listen for the compressor to start running; it may take a few minutes for the unit to cycle on.

  3. 3

    Check if the condenser coils (usually at the back or bottom of the unit) are clean and free of dust or debris.

  4. 4

    Ensure the Refrigerator has adequate ventilation around it, with proper clearance from walls and cabinets.

  5. 5

    Verify the circuit breaker for the Refrigerator's outlet has not tripped.

Browse all codes in this manual (117)
Verified technical data. Last updated: April 2026

Related Faults

#5 IM Function error#5 IM Function error - Ice maker malfunction1Error 1 / I/M-sensor — Ice maker compartment sensor issue1 and 5Error 1 and 5 - Ice maker removed, causing codes and operational issues
Source: Samsung Refrigerators
Open Manual (Page 66)Search more codes in this manual