Samsung · Refrigerators
Water is collecting and freezing into a thick layer at the bottom of the freezer drawer, preventing the door from closing properly.
Click steps to track your progress.
Remove all contents from the freezer drawer.
Unplug the Refrigerator and allow it to defrost for 24-48 hours to melt any ice buildup in the drain line.
Manually remove any ice that has accumulated in the drawer or near the drain opening.
Inspect the freezer door gasket for any tears, gaps, or debris that might prevent a proper seal.