Algorithm unavailable in Live tab - Device is offline or technical issue

What does Algorithm unavailable in Live tab mean?

The Wiser Home app displays 'Algorithm is currently unavailable' in the Live tab, indicating the charging station is offline or experiencing a technical problem.

• The charging station has lost its internet or Wi-Fi connection.
• A temporary technical issue with the charging station or the Wiser Home backend.
• The charging station's power has been interrupted.

Click steps to track your progress.

1. 1

   Check your home's internet connection and Wi-Fi router.

2. 2

   Restart the charging station by switching its power off and on.

3. 3

   Restart your Wi-Fi router and modem.

4. 4

   Ensure the charging station is properly connected to the network via the Wiser Home app settings.

5. 5

   If the problem continues, contact your installer or Schneider Electric support.