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Unhappy face on InfoKey Controller

Unhappy face on InfoKey Controller — Safety Shutdown initiated

Segway · PT i2, x2

What does Unhappy face on InfoKey Controller mean?

This icon appears on the InfoKey Controller during a Safety Shutdown. This occurs when a fault is detected in redundant systems or a battery is depleted. The Segway PT will reduce speed, shake the handlebar, flash lights, and make a warning tone.

Common Causes

  • Fault in redundant systems
  • Battery depleted beyond safe limit

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Respond to the Stick Shake Warning by coming to a controlled stop.

  2. 2

    Step off the Segway PT.

  3. 3

    Allow the Segway PT to shut down safely.

Browse all codes in this manual (13)
Verified technical data. Last updated: April 2026

Related Faults

Balance Mode Error iconBalance Mode Error icon on InfoKey — Unable to enter Balance ModeFlashing or solid green Charge Indicator lightFlashing or solid green Charge Indicator light — Charging normallyInfoKey Controller Low Battery iconInfoKey Controller Low Battery icon — Replace InfoKey battery
Source: Segway PT i2, x2
Open Manual (Page 67)Search more codes in this manual