Washer Won't Dispense Fabric Softener or Oxi — Detergent additives not released

What does Won't Dispense Softener/Oxi mean?

During the wash cycle, fabric softener or Oxi (if your model has an Oxi dispenser) is not dispensed from its compartment into the tub, meaning clothes may not receive the intended treatment.

• No water supplied to the washer, or hot/cold water supply is off (needed to flush dispenser).
• Obstruction (e.g., detergent residue) in the dispenser compartment.
• Problem with the dispenser's water valve or the main control board.

Click steps to track your progress.

1. 1

   Check that the hot and cold water supply valves are fully open to the washer, as water is used to flush the dispenser.

2. 2

   Inspect the dispenser tray and its compartments for any clogs, residue, or hardened softener/Oxi, and clean them thoroughly.

3. 3

   Ensure the dispenser drawer or cup is correctly inserted and aligned within its housing.

4. 4

   If the problem persists, contact a qualified technician for further inspection of the dispenser valve or controls.