Candy Appliances
22 fault codes documented
Cannot attach the label — Poor adhesion
Labels are not sticking properly. Ensure the backing paper is removed and the surface is clean and suitable for adhesion.
Characters not printed properly — Print quality issue
The printed characters are not appearing correctly, possibly faint or with missing parts. This could be due to the tape cartridge or a dirty printhead.
Check battery — Battery issue detected
This message indicates a problem with the batteries. They may be low on power, inserted incorrectly, or a mix of old and new types.
Check tape cartridge — Incompatible tape cartridge
This message means the tape cartridge you have inserted is not compatible with your product. Please check and replace it.
Check tape! — Unusable tape cartridge detected
The installed tape cartridge is not compatible with this product. You must replace it with a supported tape cartridge.
Cover open! — Rear cover opened during operation
The rear cover was opened while the product was powered on or operating. For safety, the power is now turning off automatically.
Created text has gone — Lost text data
Your entered text has disappeared. This can happen if you deleted it, initialized the product, or removed power during operation.
Display has turned off. — Auto power-off or incorrect operation
The display has turned off automatically. This could be due to the auto power-off function after a period of inactivity, or a temporary shutdown after incorrect button presses.
Error E01 — Unspecified error
An unspecified error has occurred. Try initializing the product.
Fill every digit — Incorrect barcode entry
You have not entered all the required digits for the barcode. Ensure all necessary numbers and characters are included.
Insert Tape — No tape cartridge installed
This message indicates that the product cannot find a tape cartridge. You need to install one before you can print.
Load wider tape — Current tape is too narrow
The current tape width is not sufficient to print the label as designed. You need to install a wider tape cartridge.
Motor error! — Motor operation failed
An error has occurred with the internal motor. Try restarting the product. If the error continues, contact support.
No image on display even though power button pressed
The product appears to be on, but no image or text is showing on the display. Check the power source and battery status.
Nothing is printed even though print button pressed
The product is not printing despite pressing the print button. Ensure text is entered, the tape is not out, batteries have power, and the cover is closed.
Overheated! — Printhead is too hot
The printhead has become too hot during operation. To prevent damage, the product has stopped printing. Allow it to cool down.
Printing ends in the middle of text — Interrupted printing
Printing stopped before the text was fully outputted. This is likely due to running out of tape or battery power.
Seq. num. only 1 — Sequence numbers already set
You have already set sequence numbers for this label. Sequence numbers can only be applied once per label creation.
Text too long — Text exceeds tape length or format
Your entered text is too long for the selected tape length or label format. Adjust the text length or tape length setting.
Text will be deleted. OK? — Confirming text overwrite for special form
You are about to create a label using a special form. This action will delete any text currently entered. Confirm if you wish to proceed.
Too many lines — Text entered is too long
The text you have entered exceeds the allowed number of lines for the current setting. You need to shorten the text.
Txt is too long Continue? — Text exceeds tape length, confirm print
The entered text is longer than the specified tape length. The product can attempt to print it, but it might be truncated or formatted differently. Confirm if you want to proceed.