Candy MARS Series Vending Machines

36 fault codes documented

3 beeps then stop

3 beeps then stop — Motor fault detected

When a motor fault occurs, the beeper will sound three times, and the testing process will halt. This indicates an issue such as over current or a motor failing to move.

A1 High Current

A1 High Current — Motor detected high current usage

This message indicates that during a motor test, the motor labeled A1 drew a higher level of current than expected. This can signal a problem with the motor itself or its load.

A1 Low Current

A1 Low Current — Motor failed due to low current or motor not found

This message appears during a motor test. It means the motor designated as A1 failed because it used too little current, or the system could not detect the motor at all.

A1 Stuck Home

A1 Stuck Home — Motor did not move from its starting position

This error occurs when the motor designated A1 fails to leave its home or starting position during a test. It indicates the motor is not initiating movement as expected.

A1 Time Out

A1 Time Out — Motor test took too long to complete

This message means that the motor test for A1 exceeded the allowed time limit. The motor did not reach its expected position within the specified duration.

Battery problem

Battery problem — RAM corrupted due to battery issue

This error means the machine's RAM (Random Access Memory) has become corrupted, likely because the backup battery has failed or is very low. This can affect data storage.

Beam Error

Beam Error — Vend detect beam is faulty or misaligned

This message appears during the vend detect beam test. It indicates that the beam is either broken unexpectedly or not properly aligned, preventing accurate product detection.

Beam Error (IrDA Test)

Beam Error — IrDA test transmission failed

During the Executive & IrDA Test Mode, this message indicates that the transmission of the test pattern failed in one or both directions. The beeper will also sound.

Bill Acceptor error

Bill Acceptor error — Bill acceptor reported an error

This error log entry indicates that the MDB bill acceptor has reported a problem. The specific issue should be detailed by the bill acceptor's own diagnostic system.

Bill Fraud

Bill Fraud — Bill acceptor detected fraud

This error indicates that the bill acceptor has identified a fraudulent bill or a bill-related fraud attempt, such as a bill pull.

Card Reader error

Card Reader error — Card reader reported an error

This message in the error log signifies that the MDB card reader has encountered a problem. Refer to the card reader's documentation for details on the specific error.

Chute Fraud

Chute Fraud — Fraud detected at the product chute

This error signifies that a fraudulent activity has been detected specifically at the product delivery chute. This could involve attempts to retrieve products without proper payment.

Coin Mech error

Coin Mech error — Coin mechanism reported an error

This message appears in the error log when an MDB-compatible coin mechanism has reported an internal error. The specific nature of the error is indicated by the coin mechanism itself.

Coin Mech unplugged, too loose

Coin mechanism plug unplugged or too loose — Vendor rejects coins

The vending machine is rejecting all coins because the coin mechanism is not properly connected. This can happen if the plug is loose or has come out entirely.

Controller configured for wrong coin mechanism

Controller configured for wrong coin mechanism — Vendor rejects coins

The vending machine is rejecting coins because the controller is set up for a different type of coin mechanism than what is installed. This mismatch prevents proper operation.

DEX problem

DEX problem — Issue with DEX communication

This error log entry signifies a problem with the DEX (Data Exchange) communication port. This port is used for transmitting sales and inventory data.

DEX/UCS Test Failed

DEX/UCS Test Failed — DEX/UCS test did not pass

This message indicates that the DEX/UCS loopback test has failed. This means the transmitted test pattern was not correctly received, suggesting a problem with the port or the loopback cable.

Defective coin mechanism

Defective coin mechanism — Vendor rejects coins

The vending machine is rejecting coins because the coin mechanism itself is faulty. This component is responsible for accepting and validating coins.

Defective controller board

Defective controller board — Vendor rejects coins

The vending machine rejects all coins because the main controller board has failed. This board manages all operations, including coin processing.

Defective harness

Defective harness — Vendor rejects coins

The vending machine rejects all coins due to a faulty wiring harness. This can disrupt communication between components like the coin mechanism and the controller.

Door Opened

Door Opened — Door has been left open for too long

This error is logged if the machine's door has been left open for more than 60 minutes. This is a safety and operational measure.

Fraud Detect

Fraud Detect — Fraud attempt detected

This error indicates that a potential fraud attempt has been detected. This alert might be triggered by the card reader or other security systems within the machine.

IrDA problem

IrDA problem — Issue with IrDA communication

This error indicates a problem with the IrDA (Infrared Data Association) port. This port is used for wireless data transfer, often for configuration or diagnostics.

Motor xx bad

Motor xx bad — Assigned motor is faulty

This error appears when a motor (xx, from A1 to E6) that is assigned through the STS system has been identified as faulty. The system cannot operate this selection.

SW Mismatch

SW Mismatch — Software versions do not match

This error indicates a mismatch between different software components of the machine, specifically between the microprocessor (uP) and the Flash memory. This can cause operational problems.

Selection xx bad

Selection xx bad — Selection switch is faulty or stuck

This error indicates that a specific selection switch (xx, from 01 to 12) is not functioning correctly. It might be stuck in a closed position for too long, or it may be defective.

Switch IS

Inlet sensor activated

The 'Inlet Sensor' has been activated. This could relate to product delivery or internal sensors.

Switch OV

Override switch activated

The 'override' switch has been pressed. This indicates a specific bypass or control function is active.

Switch TS

Tilt switch activated

The 'Tilt' switch has been activated. This usually indicates the machine has been moved or tilted.

Switch Test

Switch Test mode active, no switches pressed

The machine is in Switch Test mode but is not detecting any switch activations. The associated LEDs should be off.

Switch XX

Selection switch XX pressed

A specific selection switch (indicated by XX) has been pressed. The LED for this switch and the Exact Change LED will turn red.

Touch Test

Touch Test mode waiting for chip

The machine is in Touch Test mode and is waiting for a touch chip to be inserted. This is for testing the touch interface.

Touch Test Failed

Touch Test unsuccessful

The touch interface test has failed. The machine was unable to write to or verify the test pattern on the inserted chip.

Touch Test Passed

Touch Test successful

The touch interface test has completed successfully. The machine verified that a test pattern was written to and read from the chip correctly.

Touch problem

Touch problem — Issue with the touch interface

This error indicates a problem with the touch screen or touch-sensitive controls. This could be due to a hardware issue or a software glitch.

Vend price set for 0.00

Vend price set for 0.00 — Vendor rejects coins

The vending machine is rejecting all coins because the price for items has been set to zero. This often occurs if a column is unassigned or a motor is defective.