Candy EPSON Candy User'sGuide

23 fault codes documented

2 beeps

2 beeps — Overfill warning

Two consecutive beeps typically serve as a warning, such as an overfill notification. This means a container or component has reached its capacity limit.

3 red flashes

3 red flashes — Communication error

A sequence of three red flashes indicates a communication error. This means the device is unable to communicate properly with other components or the network.

A102

A102 — Communication error

This error code typically signifies a problem with communication between different components of the device. Check connections and try restarting.

Amber blink

Amber blink — Preparing to charge or standby mode

A blinking amber light usually indicates that the device is in standby mode, preparing to charge, or awaiting a connection. It's a normal operational status.

Check battery

Check battery — Low or incorrectly installed batteries

This message can appear if the batteries have no remaining power, are inserted incorrectly, or if a mix of new and old or different types of batteries are used. Ensure batteries are properly installed and are all of the same type and age.

Check tape cartridge

Check tape cartridge — Unusable tape cartridge detected

This message indicates that the tape cartridge currently in the product is not compatible. Please check the cartridge and ensure it is designed for this specific model.

Check tape!

Check tape! — Unusable tape cartridge detected

The installed tape cartridge is not compatible with this product. This could be due to using a non-supported type or size of tape. Remove the current cartridge and install a compatible one.

Cover open!

Cover open! — Rear cover opened while powered on

The rear cover was opened while the product was powered on. For safety, the product will automatically turn off. Close the cover securely before turning the power back on.

E15

Error E15 — Water leakage detected

This error code indicates that a water leak has been detected within the appliance. Take immediate action to prevent further damage.

Error 20

Error 20 — General malfunction or communication issue

This error code indicates a general malfunction or a communication problem within the device. It's often resolved by resetting the unit.

F01

F01 — Motor or drum blocked

This error code suggests that the motor or the drum of the appliance is blocked or experiencing an issue. Check for obstructions.

Fault 12

Fault 12 — Sensor or internal component error

This fault code usually points to an issue with a sensor or another internal component. It might require a reset or professional inspection.

Fill every digit

Fill every digit — Incorrect barcode entry

The values or digits entered for the barcode are incorrect. You must ensure all required digits and values are correctly entered according to the barcode standard.

Insert Tape

Insert Tape — No tape cartridge installed

This message appears when the product is powered on but no tape cartridge has been inserted. You need to install a tape cartridge to begin printing.

Load wider tape

Load wider tape — Current tape is too narrow for printing

The current tape width is insufficient to print the label as designed. You need to replace the current tape with a wider one to proceed.

Motor error!

Motor error! — Motor operation failure

An error has occurred with the motor's operation. Try resetting the device. If the error persists, contact customer support.

Overheated!

Overheated! — Printhead is too hot

The printhead has become too hot during operation. To prevent damage, the product has stopped printing. Allow the device to cool down before resuming.

Red LED solid

Red LED solid — Error or fault condition

A solid red LED light signifies that an error or fault condition has occurred. The specific issue might be detailed on the device's display or in the accompanying app.

Seq. num. only 1

Seq. num. only 1 — Sequence numbers already set

This message appears because sequence numbers can only be applied to one part of the label. If you try to set them again, the existing sequence numbers will be deleted.

Text too long

Text too long — Entered text exceeds specified tape length

The text you have entered is too long for the selected tape length. You need to either shorten the text or adjust the tape length setting to accommodate the text.

Text will be deleted. OK?

Text will be deleted. OK? — Overwriting existing text with special form

When creating a label with a special form, the current text will be erased. This message asks for confirmation before proceeding to delete the existing text and display the special form.

Too many lines

Too many lines — Text entered is too long for the display

The text you have entered exceeds the maximum number of lines allowed for the current setting. You will need to shorten the text or adjust the line settings.

Txt is too long

Txt is too long — Entered text exceeds tape length, continue?

The entered text is longer than the specified tape length. The product will ask if you want to continue printing, which may result in a longer label than initially intended.