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25-62

Code 25-62 Model Plug Missing Lockout — No model plug present, no valid value in memory, system locked out

Carrier · Air Conditioners & Heat Pumps

What does 25-62 mean?

A valid model plug was not present when the equipment was powered up, and there is no valid model plug value stored in the PCM's memory. The equipment will not operate and is locked out. A new model plug will not be acknowledged while power is applied.

Common Causes

  • Missing model plug when power was applied.
  • Invalid model plug.

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Remove power from the equipment.

  2. 2

    Install the correct model plug corresponding to the equipment model.

  3. 3

    Reapply power to the equipment.

Browse all codes in this manual (60)
Verified technical data. Last updated: April 2026

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Source: Carrier Air Conditioners & Heat Pumps
Open Manual (Page 15)Search more codes in this manual