ERR1 — Hatch not closed or lock device failure

What does ERR1 mean?

This error occurs when the Washing Machine cannot start washing because the door hatch is not properly closed. It can be due to a loosely pressed door, or a failure of the hatch lock device or latch.

• Hatch not closed properly by user
• Failure of the hatch lock device
• Broken latch on the hatch door

Click steps to track your progress.

1. 1

   Push the hatch door firmly to ensure it is fully closed and latched.

2. 2

   Without turning off the machine, try pushing the hatch door firmly again.

3. 3

   If the problem persists, the hatch lock device or latch may need repair or replacement by a technician.