myUplink alarm reset issue — Alarms cannot be properly reset from myUplink

What does myUplink alarm reset issue mean?

Alarms that were acknowledged or reset through the myUplink app were not being properly cleared or reflected on the NIBE SMO 20 control module display. This leads to persistent alarms on the unit.

• Software bug affecting alarm synchronization between myUplink and the control module.
• Outdated myUplink app version.
• Communication delays between the cloud service and the local unit.

Click steps to track your progress.

1. 1

   To reliably clear alarms, reset them directly on the NIBE SMO 20 control module display.

2. 2

   Ensure your myUplink app is updated to the latest version on your device.

3. 3

   Update the NIBE SMO 20 firmware to version v9718R2 or later to fix the synchronization issue.