myUplink connection lost — Unit loses contact with myUplink service

What does myUplink connection lost mean?

The NIBE SMO 20 control module intermittently loses its connection to the myUplink service, preventing remote monitoring and control via the app or web interface.

• Intermittent network issues with the local internet connection.
• Software bug affecting myUplink communication.
• Router or modem issues.
• Problem with the myUplink server or service.

Click steps to track your progress.

1. 1

   Check your home's internet connection and ensure the router/modem is working correctly.

2. 2

   Reset the network connection on the NIBE SMO 20 control module through its menu.

3. 3

   Verify the myUplink service status online (e.g., via the myUplink website or app).

4. 4

   Update the NIBE SMO 20 firmware to version v9711R3 or later.

5. 5

   If issues persist, contact your internet service provider or NIBE support.