Samsung · Air Conditioning
The outdoor unit, specifically a 3-phase product, is not receiving power. This prevents the entire air conditioning system from operating and requires an initial diagnosis of the power supply.
Click steps to track your progress.
Check the main power switch or circuit breaker for the outdoor unit. Ensure it is in the 'ON' position.
Verify that all three phases of the power supply are present and stable (this often requires a multimeter and should be done by a qualified electrician).
Check for any blown fuses in the outdoor unit's electrical panel.
Power cycle the entire air conditioning system by turning off the main power, waiting a moment, then restoring it.