Toner cartridge not installed — Cartridge missing or loose

What does Toner cartridge not installed mean?

The printer detects that the toner cartridge is either missing or not properly seated in its slot. The CRUM (Customer Replaceable Unit Monitor) chip on the cartridge might not be making proper contact.

• Toner cartridge not fully inserted into its slot
• CRUM connector on the cartridge not making proper contact with the printer

Click steps to track your progress.

1. 1

   Open the toner cartridge access door or cover.

2. 2

   Carefully remove the toner cartridge and inspect it for any damage or misalignment.

3. 3

   Reinsert the toner cartridge firmly into its slot until it clicks into place.

4. 4

   Ensure the CRUM chip on the cartridge makes proper contact with the printer's internal connector.

5. 5

   Close the access door and check if the message clears.