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InfoKey Controller displays an unhappy face

InfoKey Controller Unhappy Face - System fault or critical battery

Segway · i2 SE and x2 SE

What does InfoKey Controller displays an unhappy face mean?

An unhappy face icon on the InfoKey Controller signals that the Segway PT has initiated a safety shutdown due to a fault or a very low battery.

Common Causes

  • Critical battery level
  • Internal system error

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Stop and step off the Segway PT.

  2. 2

    Check the InfoKey Controller for any specific error codes or messages.

  3. 3

    Ensure batteries are charged.

  4. 4

    If the issue persists, consult the manual or support.

Browse all codes in this manual (25)
Verified technical data. Last updated: April 2026

Related Faults

Any of the four outer Balance Indicator lights are redOuter Balance Indicator Lights Red - Imbalance detectedBalance Indicator lights flashBalance Indicator Lights Flash - System fault or low batteryBattery Charge Indicator lights offBattery Charge Indicator lights off — No AC power or cord issue
Source: Segway i2 SE and x2 SE
Open Manual (Page 59)Search more codes in this manual