Wallbox User Guide Midsummer Wholesale
18 fault codes documented
Charger does not power up
This could mean there is no current reaching the Wallbox. Check the circuit breaker and ensure it is working.
Charger name defaults to Serial Number
When first added, the charger is named by its Serial Number. This can be edited in the charger details section of the app.
Charger status shown as green - Available
The charger is displayed in green, indicating it is available and reachable.
Charger status shown as grey - Unreachable
The charger is displayed in grey, indicating it is currently unreachable. This is likely due to it being offline or out of Bluetooth range.
Charging cable does not disconnect from the vehicle
The charging session may not have ended correctly from the vehicle's side. Follow the vehicle's manual instructions to unlock.
Charging logs not appearing in app or portal
Charging statistics require the Pulsar to be fully synced via Bluetooth. Ensure firmware is updated and try resyncing or restoring the charger.
Charging session did not start
There are several reasons why a charging session might not start. Check the vehicle, the connection, and scheduling.
Error - Charger in fault mode
The charger is in fault mode. Do not try to charge in this condition. Contact Wallbox Service for assistance.
Vehicle charging at low power or charging slowly
The charging speed may decrease as the session nears completion. High temperatures in the charger or vehicle can also reduce power. Ensure firmware is updated.
No email confirmation received after registration
If you do not receive the account confirmation email, please check your spam or junk folder.
Warning: No power to the charging station
If there is no power, disconnect the charging cable, power cycle the circuit breaker, and then reconnect the cable.
Purple roulette wheel - Synchronising data
This indicates the app is connected via Bluetooth. The charger is updating with the phone's date and sending data to the app and cloud for portal access.
Solid Blue LED - Ready
The charger is not connected to a car and is ready for use.
Solid Green LED - Charging
The charging process has started and the car is being recharged.
Turquoise pulsing LED - Connected and scheduled
The charger is connected to the car, and a charging schedule is due within the next 12 hours. Charging will only begin at the scheduled start time.
Warning: Unavailability of the charging station
This warning indicates the charging station is unavailable. Try power cycling the circuit breaker. If the problem persists, consult your installer.
Wallbox app cannot connect to the charger
Ensure Bluetooth is enabled on your device, you are within range, and the app is up-to-date. Reinstalling the app can resolve connection issues.
Yellow LED solid - Charger locked
The charger is locked. Only an authorized user can unlock it. User authentication must be done with the Wallbox App.