Charging logs not appearing in app or portal

What does Charging logs do not appear mean?

Charging statistics require the Pulsar to be fully synced via Bluetooth. Ensure firmware is updated and try resyncing or restoring the charger.

• Charger not fully synced via Bluetooth
• Outdated firmware
• App or portal synchronization issue

Click steps to track your progress.

1. 1

   Ensure the Pulsar is updated with the latest firmware version via the Wallbox app.

2. 2

   Remove the Wallbox app from your phone, then redownload and reinstall it.

3. 3

   Reconnect to your Pulsar using Bluetooth and allow it to sync.

4. 4

   As a last resort, restore the charger to factory settings via Settings > Advanced Options > Restore in the app, then re-apply firmware updates.