Error codes displayed in Zaptec app

What does Active Error Codes in App mean?

The Zaptec app can show active error codes for the charging station. A red field will appear in the app when these codes are present, providing details about the detected issue.

• Various internal faults or detected issues with the charging station.
• Communication issues between the app and the charging station.

Click steps to track your progress.

1. 1

   Log in to the Zaptec app on your smartphone.

2. 2

   Click on the cog icon in the top right corner of the app home page.

3. 3

   Select the specific charging station you want to view error codes for.

4. 4

   If a red field is displayed, click on it to see the details of the active error codes.

5. 5

   Follow any specific guidance provided within the app for the displayed error code.

6. 6

   Contact support with the specific error code for further assistance if the app does not provide a clear resolution.