Zaptec Pro
22 fault codes documented
Error codes displayed in Zaptec app
The Zaptec app can show active error codes for the charging station. A red field will appear in the app when these codes are present, providing details about the detected issue.
Zaptec App displays a red field with active error codes
When connected to the charging station via the Zaptec app, a red field will be displayed, indicating that the charger has one or more active error codes. This field can be clicked for detailed information about the specific issue.
BLUE LED — Communicating with vehicle, but charging not yet initiated
The charging station is communicating with your electric vehicle, but charging has not yet started. This often indicates a setting in the vehicle preventing an immediate charge.
Blue light, but charging not active
A blue light means the charging station and vehicle are communicating, or charging is in progress. If the blue light is on but charging is not active, the vehicle's settings might need adjustment.
Blue LED on but vehicle not charging
The charging station displays a continuous blue light, signifying that it is connected to the vehicle, but the charging process has not initiated. This usually indicates a vehicle setting or a connection issue.
Flashing Red LED - Authentication failed
The charging station's status indicator is flashing red, signifying that the authentication process has failed. This typically occurs when attempting to start a charge using an RFID tag or charging card.
GREEN LED — Ready to charge, but charging not starting
The charging station is ready for use. If charging isn't starting, the issue might be with the cable connection to the vehicle or the vehicle's own charging settings.
Green light, but charging not starting
The green light indicates the charger is ready to charge, charging is complete, or authentication was successful. If charging isn't starting despite a green light, there might be an issue with the cable connection or vehicle settings.
Green LED on but vehicle not charging
The charging station shows a continuous green light, indicating it is ready to charge, but the vehicle is not commencing the charging process. This suggests an issue with the cable connection or vehicle settings.
NO LIGHT — Charging station has no power or is not activated
The status indicator lamp is off, meaning the charging station is not receiving power, has not been activated in the Zaptec Portal, or may have an internal fault.
No light on charging station - Power, connection, or activation issue
The charging station's status indicator is off, meaning it may not be receiving power, is not activated, or has an incorrect connection. This can also indicate a product fault or a tripped circuit breaker.
Charging station is not online in Zaptec App or Portal
The Zaptec App or Portal reports that the charging station is not online, meaning it cannot establish a connection to the internet via 4G, PLC (Power Line Communication), or WiFi.
PURPLE LED — Firmware updating
The charging station is currently performing a firmware update. This is a normal process and can take a few minutes for the internal software to be refreshed.
Purple light indicates firmware update
A purple light means the charging station's firmware is currently being updated. This process may occur during charging. Do not disconnect power during an update.
Cannot create new installations in the Zaptec Portal
You do not have the necessary authorization as an installation technician or service partner to create new installations within the Zaptec Portal.
Cannot log on to the Zaptec Portal
You are unable to access your Zaptec Portal account, likely due to an incorrect or forgotten password or user ID.
Purple LED - Firmware updating or not updated during charging
The charging station's status indicator shows a continuous purple light, indicating that the firmware is currently updating or that an update was not completed during charging. This is usually a normal process, but can signify an interruption.
RED Flashing LED — Authentication failed
The charging station indicates that user authentication has failed. This means your RFID tag, charging card, or user profile is not recognized or lacks the necessary access to charge.
Flashing red light — Authentication failed
A flashing red light indicates that authentication has failed. This usually means the RFID tag or charging card is not linked to your user profile, or your user profile lacks access to the charger.
RED Steady LED — Charging fault or internal issue detected
The charging station displays a steady red light, indicating a charging fault with the cable or vehicle, or a more serious internal issue with the station itself.
Steady red light — Charging fault or authentication issue
A steady red light can indicate a charging fault, such as a problem with the cable or vehicle, or another authentication failure. It could also point to a deeper electrical issue within the installation.
Steady Red LED - Charging fault or authentication failed
The charging station's status indicator shows a steady red light, which can indicate a charging fault with the cable or vehicle, or a persistent authentication failure. It might also point to a tripped fuse or circuit breaker within the system.