NO LIGHT — Charging station has no power or is not activated

What does NO LIGHT mean?

The status indicator lamp is off, meaning the charging station is not receiving power, has not been activated in the Zaptec Portal, or may have an internal fault.

• Charging station has not been activated in the Zaptec Portal
• No power from the power circuit
• Incorrect electrical connection during installation
• Internal product fault

Click steps to track your progress.

1. 1

   Check the upstream circuit breaker in your electrical distribution cabinet to ensure power supply.

2. 2

   Verify that the charging station has been activated within the Zaptec Portal.

3. 3

   Ensure all electrical connections are correct and secure as per installation instructions.

4. 4

   If power and activation are confirmed, contact Zaptec support with the serial number of the charging station.