Charging station is not online in Zaptec App or Portal

What does Not Online mean?

The Zaptec App or Portal reports that the charging station is not online, meaning it cannot establish a connection to the internet via 4G, PLC (Power Line Communication), or WiFi.

• Inadequate GSM network coverage (for 4G)
• 4G not activated on the charging station (for 4G)
• Active firewall on the network router/modem (for PLC/WiFi)
• Internet connection not working (for PLC/WiFi)
• Charging station not encrypted with the associated PLC module (for PLC)
• PLC not installed on the same L1 and N circuit as the charging station(s) (for PLC)
• Incorrect WiFi SSID or password, or WiFi access point not 2.4 GHz/unsupported channels (for WiFi)

Click steps to track your progress.

1. 1

   For 4G: Check local GSM network coverage and ensure 4G is activated for the charging station.

2. 2

   For PLC/WiFi: Check your router/modem for an active firewall that might be blocking the connection to the Zaptec cloud services.

3. 3

   For PLC/WiFi: Verify that your internet connection is working by connecting a computer or phone directly to your router or WiFi network.

4. 4

   For WiFi: Ensure the WiFi access point uses 2.4 GHz (5 GHz is not supported) and operates on channels between 1 and 11 (channels 12 and higher are not supported).

5. 5

   For WiFi: If your network name (SSID) is hidden, manually enter the SSID and password using the 'Other' option in the network list.

6. 6

   For PLC: Ensure the PLC module is encrypted with the charging station and installed on the same L1 and N circuit as your charging station(s).