Steady red light — Charging fault or authentication issue

What does RED Steady LED mean?

A steady red light can indicate a charging fault, such as a problem with the cable or vehicle, or another authentication failure. It could also point to a deeper electrical issue within the installation.

• Charging fault on the charging cable.
• Charging fault on the vehicle.
• Authentication failed (RFID tag/charging card not connected to user profile).
• Problem with electrical fuses or circuit breaker.

Click steps to track your progress.

1. 1

   Disconnect the charging cable from the station. Observe if the status indicator turns green.

2. 2

   If it turns green, reconnect the charging cable. If it turns red again and charging doesn't start, the fault may be with the cable or vehicle.

3. 3

   If the light does not turn green after disconnecting the cable, check the circuit breaker in the distribution cabinet for the charging station.

4. 4

   Verify that your RFID tag or charging card is correctly linked to your user profile in the Zaptec Portal.

5. 5

   If possible, try charging a different electric vehicle to help determine if the issue is with the charger or the vehicle.