RED Flashing LED — Authentication failed

What does RED Flashing mean?

The charging station indicates that user authentication has failed. This means your RFID tag, charging card, or user profile is not recognized or lacks the necessary access to charge.

• RFID tag or charging card is not connected to your user profile
• User profile does not have access rights to charge on this station or installation in the Zaptec Portal

Click steps to track your progress.

1. 1

   Check in the Zaptec Portal that your RFID tag or charging card is linked to your user profile.

2. 2

   Verify in the Zaptec Portal that your user account has the correct access to charge on the specific charging station or installation.

3. 3

   Try using a different, authorized RFID tag or charging card if one is available.