Flashing red light — Authentication failed

What does RED Flashing LED mean?

A flashing red light indicates that authentication has failed. This usually means the RFID tag or charging card is not linked to your user profile, or your user profile lacks access to the charger.

• RFID tag/charging card not connected to your user profile.
• User does not have access to charge on the specific station or installation via Zaptec Portal.

Click steps to track your progress.

1. 1

   Verify that your RFID tag or charging card is correctly linked to your user profile in the Zaptec Portal.

2. 2

   Check in the Zaptec Portal that your user profile has been granted access to the specific charging station or installation.

3. 3

   Ensure you are presenting the RFID tag correctly to the RFID zone on the charger.

4. 4

   Try again with a different authenticated charging card or tag if available.