Fujitsu Waterstage SuperHP Heat Pumps

60 fault codes documented

10

Error 10 - Outdoor sensor fault

The user interface displays '10: Outdoor sensor', indicating an issue with the outdoor temperature sensor (Location: BX4 (X84)). This error typically triggers an automatic reset.

100

Error 100 - Two master clocks on bus

The user interface displays '100: 2 master clocks on bus', indicating that there are two devices configured as master clocks on the same communication bus, causing a conflict. This error typically triggers an automatic reset.

102

Error 102 - Clock without running supply

The user interface displays '102: Clock without running supply', indicating that the internal clock is not receiving continuous power, which can lead to timekeeping errors. This error typically triggers an automatic reset.

105

Error 105 - Maintenance message

The user interface displays '105: Maintenance message'. This indicates a general maintenance alert, often a reminder for scheduled service or a non-critical operational issue. This error typically triggers an automatic reset.

121

Error 121 - HC1 flow temperature too low

The user interface displays '121: HC1 flow temperature too low', indicating that the flow temperature for Heating Circuit 1 is below the set threshold. This suggests insufficient heat delivery. This error typically triggers an automatic reset.

122

Error 122 - HC2 flow temperature too low

The user interface displays '122: HC2 flow temperature too low', indicating that the flow temperature for Heating Circuit 2 is below the set threshold. This suggests insufficient heat delivery. This error typically triggers an automatic reset.

126

Error 126 - DHW charge monitoring fault

The user interface displays '126: DHW charge monitoring', indicating an issue with monitoring the domestic hot water charging process. This means the system cannot properly track or control DHW heating. This error typically triggers an automatic reset.

127

Error 127 - Anti-legionella temperature fault

The user interface displays '127: Anti-legionella temperature', indicating that the system failed to reach or maintain the required temperature for anti-legionella protection in the DHW tank. This error typically triggers an automatic reset.

134

Error 134 (E20) - Heat pump alarm summary

The user interface displays '134: Heat pump alarm summary', also shown as E20. This is a general alarm indicating one or more underlying issues within the heat pump system. A manual reset is required.

138

Error 138 - No heat pump control sensor

The user interface displays '138: No heat pump control sensor', indicating that a critical sensor required for proper heat pump control is missing or not detected. This error typically triggers an automatic reset.

30

Error 30 - Flow sensor 1 fault

The user interface displays '30: Flow sensor 1', indicating an issue with flow sensor 1 (Location: BX1 (X80)) in the hydraulic system. This error typically triggers an automatic reset.

31

Error 31 - Cooling flow sensor 1 fault

The user interface displays '31: Cooling flow sensor 1', indicating an issue with the flow sensor specifically for the cooling circuit (Location: BX1 (X80)). This error typically triggers an automatic reset.

32

Error 32 - Flow sensor 2 fault

The user interface displays '32: Flow sensor 2', indicating an issue with flow sensor 2 (Location: BX31 (X153)), often in a secondary or different hydraulic circuit. This error typically triggers an automatic reset.

33

Error 33 - Heat pump flow temperature sensor fault

The user interface displays '33: Heat pump flow temperature sensor error', indicating an issue with the sensor measuring the outgoing flow temperature of the heat pump (Location: BX1 (X80)). This error typically triggers an automatic reset.

44

Error 44 - Heat pump return temperature sensor fault

The user interface displays '44: Heat pump return temperature sensor error', indicating an issue with the sensor measuring the return water temperature to the heat pump (Location: BX2 (X80)). This error typically triggers an automatic reset.

50

Error 50 - DHW temperature sensor 1 fault

The user interface displays '50: DHW temperature sensor 1', indicating an issue with the domestic hot water temperature sensor (Location: BX3 (X84)). This error typically triggers an automatic reset.

60

Error 60 - Room sensor 1 fault

The user interface displays '60: Room sensor 1', indicating an issue with the primary room temperature sensor. This error typically triggers an automatic reset.

65

Error 65 - Room sensor 2 fault

The user interface displays '65: Room sensor 2', indicating an issue with the secondary room temperature sensor. This error typically triggers an automatic reset.

76

Error 76 - Special sensor 1 fault

The user interface displays '76: Special sensor 1', indicating an issue with a specialized sensor (Location: BX). This error typically triggers an automatic reset.

83

Error 83 - BSB wire short-circuit

The user interface displays '83: BSB wire short-circuit', indicating a short circuit in the BSB communication wiring, which can disrupt system communication. This error typically triggers an automatic reset.

84

Error 84 - BSB, address collision

The user interface displays '84: BSB, address collision', indicating that two devices on the BSB bus (Building System Bus) have been assigned the same address, causing a communication conflict. This error typically triggers an automatic reset.

85

Error 85 - Radio communication error

The user interface displays '85: Radio communication error', indicating a problem with wireless communication between system components. This error typically triggers an automatic reset.

98

Error 98 - Extension module 1 fault

The user interface displays '98: Extension module 1', indicating an issue with extension module 1, an add-on component to the heat pump system. This error typically triggers an automatic reset.

99

Error 99 - Extension module 2 fault

The user interface displays '99: Extension module 2', indicating an issue with extension module 2, an add-on component to the heat pump system. This error typically triggers an automatic reset.

Continuous flashing (1 sec On / 1 sec Off)

Hydraulic Indoor Unit LED - Pump down operation

The indoor unit's interface LED flashes continuously (1 second on, 1 second off) when the system is performing a pump-down operation. This is a normal function, not an error state.

Continuous lighting (LED2 Green), Off (LED1 Red)

Hydraulic Indoor Unit LED2 (Green) Solid, LED1 (Red) Off - Defrosting

The indoor unit's interface LED2 (Green) remaining constantly lit while LED1 (Red) is off indicates the system is currently in defrosting mode. This is a normal operational status, not an error.

Green LED flashing (Hydraulic pump)

Circulation Pump Green LED Flashing - Venting mode in operation

The circulation pump's green LED is flashing, indicating that the system is in venting mode, which typically runs for 10 minutes to remove air from the hydraulic circuit. This is a normal operational status.

LED Off (Hydraulic pump)

Circulation Pump LED Off - Circulation pump is not working, no power supply

The Green LED for the circulation pump is off, indicating that the pump is not receiving power or is not operating. This prevents water circulation.

LED2 1 Flash, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 1 Flash, LED1 (Red) 1 Flash - Communication error between Hydraulic and Outdoor units

This indicator signifies a communication problem between the indoor and outdoor heat pump units. It also corresponds to the outdoor unit displaying '1 Flash' for a serial forward transfer error after pressing the ENTER switch on the outdoor unit's electronic board.

LED2 10 Flashes, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 10 Flashes, LED1 (Red) 1 Flash - Discharge temperature protection

This indicates that the discharge temperature has exceeded safe limits, triggering a protective shutdown. The outdoor unit may also show '11 Flashes' for discharge temperature protection (permanent stoppage) after pressing the ENTER switch.

LED2 10 Flashes, LED1 3 Flashes

Hydraulic Indoor Unit LED2 (Green) 10 Flashes, LED1 (Red) 3 Flashes - Compressor temperature protection

This indicates that the compressor's internal temperature has exceeded safe limits, triggering a protective shutdown. The outdoor unit may also show '12 Flashes' for compressor temperature protection (permanent stoppage) after pressing the ENTER switch.

LED2 10 Flashes, LED1 4 Flashes

Hydraulic Indoor Unit LED2 (Green) 10 Flashes, LED1 (Red) 4 Flashes - Outdoor unit pressure error

This indicates an abnormal pressure condition detected within the outdoor unit, which could be due to issues with the refrigerant system.

LED2 10 Flashes, LED1 5 Flashes

Hydraulic Indoor Unit LED2 (Green) 10 Flashes, LED1 (Red) 5 Flashes - Low pressure abnormal

This indicates that the refrigerant pressure in the system has dropped to an abnormally low level. The outdoor unit may also show '20 Flashes' for low pressure abnormal after pressing the ENTER switch.

LED2 10 Flashes, LED1 9 Flashes

Hydraulic Indoor Unit LED2 (Green) 10 Flashes, LED1 (Red) 9 Flashes - Current overload error

This indicates that the system is drawing too much electrical current, triggering an overload protection mechanism.

LED2 2 Flashes, LED1 3 Flashes

Hydraulic Indoor Unit LED2 (Green) 2 Flashes, LED1 (Red) 3 Flashes - Connection forbidden (series error)

This error indicates an issue with how the units are connected, suggesting an improper series configuration or an incompatible device connection.

LED2 3 Flashes, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 3 Flashes, LED1 (Red) 1 Flash - Indoor unit power supply abnormal

This indicates an irregular or insufficient power supply to the indoor hydraulic unit. This could be due to unstable voltage or a connection issue.

LED2 3 Flashes, LED1 2 Flashes

Hydraulic Indoor Unit LED2 (Green) 3 Flashes, LED1 (Red) 2 Flashes - Serial communication error between controller PCB and interface PCB

This error suggests a problem with the serial communication between the main controller board and the interface board within the indoor unit itself.

LED2 4 Flashes, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 4 Flashes, LED1 (Red) 1 Flash - Heat pump capacity signal error (Open or short)

This indicates an issue with the heat pump's capacity signal, which could be an open circuit (no signal) or a short circuit (incorrect signal).

LED2 4 Flashes, LED1 2 Flashes

Hydraulic Indoor Unit LED2 (Green) 4 Flashes, LED1 (Red) 2 Flashes - Hydraulic indoor unit heat exchanger thermistor error

This error indicates a malfunction with the thermistor (temperature sensor) located in the hydraulic indoor unit's heat exchanger.

LED2 6 Flashes, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 1 Flash - Outdoor unit power supply abnormal

This error indicates an irregular or insufficient power supply to the outdoor heat pump unit. This could be due to unstable voltage or a connection issue.

LED2 6 Flashes, LED1 2 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 2 Flashes - Outdoor unit main PCB error

This signifies a fault with the main Printed Circuit Board (PCB) in the outdoor heat pump unit, which controls its core functions.

LED2 6 Flashes, LED1 3 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 3 Flashes - Inverter error

This error indicates a problem with the inverter system in the outdoor unit, which controls the compressor speed. The outdoor unit may also show '18 Flashes' after pressing the ENTER switch.

LED2 6 Flashes, LED1 4 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 4 Flashes - Active filter error

This indicates a problem with the active filter circuit, which helps manage power quality and harmonics in the system.

LED2 6 Flashes, LED1 5 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 5 Flashes - Outdoor unit IPM error

This signifies an error with the Intelligent Power Module (IPM) in the outdoor unit, a critical component for power management and control.

LED2 6 Flashes, LED1 7 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 7 Flashes - Outdoor unit power short interruption error (protective operation)

This error indicates that the outdoor unit experienced a brief power interruption, triggering a protective shutdown to prevent damage.

LED2 6 Flashes, LED1 8 Flashes

Hydraulic Indoor Unit LED2 (Green) 6 Flashes, LED1 (Red) 8 Flashes - Outdoor unit magnetic relay error

This indicates a fault with a magnetic relay in the outdoor unit, often involved in switching power to various components.

LED2 7 Flashes, LED1 1 Flash

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 1 Flash - Discharge thermistor error

This indicates a problem with the discharge thermistor, a temperature sensor crucial for monitoring the compressor's discharge temperature. The outdoor unit may also show '2 Flashes' for this error after pressing the ENTER switch.

LED2 7 Flashes, LED1 2 Flashes

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 2 Flashes - Compressor thermistor error

This indicates a problem with the compressor thermistor, which monitors the compressor's internal temperature. The outdoor unit may also show '8 Flashes' for this error after pressing the ENTER switch.

LED2 7 Flashes, LED1 3 Flashes

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 3 Flashes - Heat exchanger thermistor (outlet/intermediate) error

This indicates a problem with the heat exchanger thermistor, which measures the temperature at the outlet or an intermediate point of the heat exchanger. The outdoor unit may also show '4 Flashes' for a heat-exchange thermistor (outlet) error after pressing the ENTER switch.

LED2 7 Flashes, LED1 4 Flashes

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 4 Flashes - Outdoor thermistor error

This indicates a problem with the outdoor temperature thermistor, which measures the ambient air temperature. The outdoor unit may also show '7 Flashes' for an outdoor temperature thermistor error after pressing the ENTER switch.

LED2 7 Flashes, LED1 7 Flashes

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 7 Flashes - Outdoor unit heat sink temperature thermistor error

This indicates a problem with the thermistor measuring the temperature of the heat sink in the outdoor unit. The outdoor unit may also show '9 Flashes' for a heat sink thermistor error after pressing the ENTER switch.

LED2 7 Flashes, LED1 8 Flashes

Hydraulic Indoor Unit LED2 (Green) 7 Flashes, LED1 (Red) 8 Flashes - Expansion valve thermistor error

This indicates a problem with the thermistor associated with the expansion valve in the outdoor unit. The outdoor unit may also show '6 Flashes' for an expansion valve thermistor error after pressing the ENTER switch.

LED2 8 Flashes, LED1 4 Flashes

Hydraulic Indoor Unit LED2 (Green) 8 Flashes, LED1 (Red) 4 Flashes - Current sensor error

This error indicates a malfunction with the current sensor, which monitors electrical current within the heat pump system. This could lead to incorrect power readings or protective shutdowns.

LED2 8 Flashes, LED1 6 Flashes

Hydraulic Indoor Unit LED2 (Green) 8 Flashes, LED1 (Red) 6 Flashes - Pressure sensor error/Pressure switch error

This indicates a problem with a pressure sensor or switch in the system. The outdoor unit may also show '3 Flashes' for a general pressure sensor error, or more specifically '23 Flashes' for Discharge pressure sensor error and '24 Flashes' for Suction pressure sensor error after pressing the ENTER switch.

LED2 9 Flashes, LED1 4 Flashes

Hydraulic Indoor Unit LED2 (Green) 9 Flashes, LED1 (Red) 4 Flashes - Current trip

This error indicates that an overcurrent protection mechanism has been activated, causing the unit to trip due to excessive electrical current. The outdoor unit may also show '13 Flashes' for a current trip (permanent stoppage) after pressing the ENTER switch.

LED2 9 Flashes, LED1 5 Flashes

Hydraulic Indoor Unit LED2 (Green) 9 Flashes, LED1 (Red) 5 Flashes - Detection of compressor position error/Compressor start up error

This indicates a problem with the compressor's starting sequence or its internal position detection. The outdoor unit may also show '14 Flashes' for compressor position error or '15 Flashes' for compressor start up error after pressing the ENTER switch.

LED2 9 Flashes, LED1 7 Flashes

Hydraulic Indoor Unit LED2 (Green) 9 Flashes, LED1 (Red) 7 Flashes - Outdoor unit fan motor 1 error

This indicates a problem with the fan motor 1 in the outdoor unit. The outdoor unit may also show '16 Flashes' for a fan motor (1) error (permanent stoppage) after pressing the ENTER switch.

LED2 9 Flashes, LED1 8 Flashes

Hydraulic Indoor Unit LED2 (Green) 9 Flashes, LED1 (Red) 8 Flashes - Outdoor unit fan motor 2 error

This indicates a problem with the fan motor 2 in the outdoor unit (if equipped with two fans). The outdoor unit may also show '17 Flashes' for a fan motor (2) error (permanent stoppage) after pressing the ENTER switch.

Red LED flashing (Hydraulic pump)

Circulation Pump Red LED Flashing - Operating error

The red LED on the circulation pump is flashing, indicating an operating error that requires attention and is not self-restarting.

Red/Green LED flashing (Hydraulic pump)

Circulation Pump Red/Green LED Flashing - Operating error with automatic restart

Both the red and green LEDs on the circulation pump are flashing, indicating an operating error that the system is attempting to resolve with an automatic restart.