Samsung · Washing Machines
The motor's hall sensor is sending signals as if the motor is turning, even when the motor is commanded to be off. This indicates a potential sensor or main board issue.
Click steps to track your progress.
Turn off the washing machine and unplug it from the power outlet.
Wait for at least 1-2 minutes for the system to fully discharge, then plug it back in.
Try to start a new cycle to see if the error clears.