Door not detected as closed and locked

What does Door Lock Error mean?

The washer is unable to detect that its door is properly closed and locked, preventing the cycle from starting or continuing. This can be due to obstructions or a latch issue.

• Laundry items caught in the door
• Door not properly closed or secured
• Faulty door latch

Click steps to track your progress.

1. 1

   Check around the door seal and latch area to ensure no laundry items are caught.

2. 2

   Firmly close the washer door until you hear a click, ensuring it is fully secured.

3. 3

   Verify that the door latch mechanism appears to be intact and secure.

4. 4

   If the door still won't lock or the error persists, contact the Support Center for service.