Samsung · Washing Machines
The washing machine's control system is trying to operate the motor, but the motor is not responding, or the hall sensor isn't detecting movement. This could be due to a motor blockage or sensor issue.
Click steps to track your progress.
Turn off and unplug the washer. Remove some laundry if the drum feels excessively heavy.
Manually try to rotate the drum to check for any obstructions or stiffness.
Check for visible loose connections on the wire harness leading to the motor area (if safely accessible).