Samsung · Washing Machines
The washing machine is not taking in water or filling to the correct level for a cycle. This often indicates issues with the water supply, hoses, or inlet filters.
Click steps to track your progress.
Check that both hot and cold water supply hoses are straight, not kinked or clogged.
Ensure the hot and cold water supply valves behind the washer are fully open.
Turn off water supply valves, disconnect hoses, and inspect/clean the water inlet filters for debris.
Verify that the hot and cold water supply hoses are connected to the correct inlets (blue to blue, red to red).
Ensure the drain hose is extended completely and free of debris, as an improperly draining washer might prevent filling.