Zaptec Go 2
25 fault codes documented
Display: Authentication denied
The display shows 'Authentication denied', indicating that the RFID key or app authentication attempt was unsuccessful. This means you do not have permission to use the charging station with the provided credentials.
Blue LED - Firmware update in progress
The charging station is currently installing new software (firmware). This process usually takes a few minutes to complete.
Charging cable cannot be removed from Zaptec Go 2
The charging cable is designed to remain locked in the Zaptec Go 2 until the charging session is fully completed or has been specifically stopped by the vehicle. This is a safety feature.
Green LED continuous - Waiting for car
The charging station is powered on and ready to charge, but a vehicle is not yet connected or fully detected.
Green LED pulsing - Car is charging
The charging station is actively delivering electrical power to your connected electric vehicle. This indicates normal operation.
Continuous green light — Waiting for car to connect
The charging station displays a continuous green light when it is powered on, available, and waiting for an electric vehicle to be connected. It is ready to begin a charging session.
Display Error Code (e.g., E00018C) — Error in MID module
The display shows characters 'MID' in the authentication area and an error code starting with 'E' (e.g., E00018C) in red. This indicates a specific error within the charger's MID (Measuring Instruments Directive) module, which is responsible for energy measurement.
Display: Major error — Contact Zaptec Support
The display shows 'Major error,' indicating a significant problem with the charging station that requires immediate attention. Normal operation is likely disrupted or impossible due to this critical issue.
Display: Minor error
The display shows 'Minor error,' which indicates a non-critical issue with the charging station. While it might still operate, it could be experiencing a slight malfunction that should be noted.
No light - Waiting for initial configuration
The Zaptec Go charger is newly installed and waiting to be configured by an authorised professional.
No light - Power issue or general error
The charging station has no power, is unresponsive, or has detected an error that prevents any light from showing.
No light — Charging station updating firmware
The status light is off because the charging station is currently updating its internal software. This process typically takes only a few minutes to complete.
No light — Charging station has no power
If the Zaptec Go 2 displays no status light at all, it could indicate that the unit is not receiving power. This prevents the charger from functioning or showing any status.
Orange LED - Waiting for authentication or reserved
The charging station is waiting for you to authenticate before it can start charging, or it has been reserved for a different user.
Orange light — Waiting for authentication or reserved
An orange status light means the charging station is waiting for you to authenticate, or it is currently reserved. You need to identify yourself to start a charging session.
Pulsing blue light — Car is actively charging
The status light pulses blue to indicate that your electric vehicle is actively receiving power from the charging station. This confirms a successful charging session is in progress.
Purple LED - Waiting for authentication or reserved
The charging station is waiting for you to authenticate before it can start charging, or it has been reserved for a different user.
Purple light — Waiting for installer configuration
The charging station displays a purple light when it is ready to be set up by a certified installer. It needs initial configuration before it can be used for charging.
Display: RFID authentication required
The display shows 'RFID authentication required', meaning the charging station is set to private access and requires a registered RFID key or the Zaptec app to start charging.
Red LED - Error detected
The charging station has detected an internal error or fault, preventing it from operating normally.
Red light — Error detected
A solid red light indicates that the charging station has detected an internal error. This prevents the charger from operating normally and requires attention.
White LED - Standby or charging complete
The charging station is in a low-power standby mode, or the connected vehicle has finished its charging session.
White light — Standby or charging complete
A white status light indicates that the charging station is either in standby mode, ready for use, or the charging session has been completed. The car is no longer drawing power.
Yellow LED - Waiting for scheduled charging or Eco Mode
The charging station is waiting for a pre-set schedule to begin charging, is operating in Eco Mode, or is awaiting a command from a third-party service.
Yellow light — Charging paused for schedule, Eco Mode, or third-party response
A yellow light indicates that charging is currently paused. This could be due to an active charging schedule, Eco Mode settings, or awaiting a response from an external system.