Charging station not online (4G LTE-M)

What does 4G LTE-M offline mean?

Your Zaptec Go charger is unable to establish an internet connection via its 4G LTE-M module. This can affect smart features, remote control, and data logging.

• Inadequate 4G network coverage at the charger's location.
• The 4G connectivity feature is not activated on the charging station.
• The local 4G base station does not support LTE-M technology.
• A temporary network issue in your area.

Click steps to track your progress.

1. 1

   Check your mobile phone's 4G signal strength at the charger's location to assess network coverage.

2. 2

   Ensure that 4G functionality is enabled for your charging station. This is often done during initial installation or via the Zaptec Portal.

3. 3

   If activated, try restarting the charger by cycling its dedicated circuit breaker to refresh the network connection.

4. 4

   Contact your installer or Zaptec support to verify 4G activation and compatibility with the local mobile network, especially if LTE-M is not supported.