Zaptec Go
9 fault codes documented
Charging station not online (4G LTE-M)
Your Zaptec Go charger is unable to establish an internet connection via its 4G LTE-M module. This can affect smart features, remote control, and data logging.
Charging does not start
The electric vehicle charging session is not initiating. The cause can be identified by observing the charger's status indicator light.
Charging is slow - Reduced charging effect
The Zaptec Go charger is delivering a slower-than-expected charging speed. This can be due to various limiting factors in the electrical system or charger configuration.
No light - Charger has no power
The status light on your Zaptec Go charger is off, indicating it is not receiving power. This means the charger cannot operate.
Solid Orange LED - Charger not configured
A solid orange light indicates that your Zaptec Go charger is powered on but has not yet been configured for use. This is a normal state during initial setup.
Solid Purple LED - Firmware update in progress
A solid purple light indicates that the Zaptec Go charger is currently updating its internal software (firmware). This is a normal process and will take a few minutes to complete.
Solid Red LED - Error detected
A solid red light indicates that the Zaptec Go charger has detected an error. This prevents the charger from operating safely and requires attention.
Unable to connect to Wi-Fi
The Zaptec Go charger cannot establish a connection to your local Wi-Fi network. This can prevent app control and smart charging features.
Solid Yellow LED - Waiting for authorization
A solid yellow light indicates that the Zaptec Go charger is waiting for authorization to begin charging. This usually means a user needs to authenticate to start the session.