Unable to connect to Wi-Fi

What does Wi-Fi connect issue mean?

The Zaptec Go charger cannot establish a connection to your local Wi-Fi network. This can prevent app control and smart charging features.

• Incorrect Wi-Fi network name (SSID) or password entered during setup.
• The Wi-Fi access point is operating on the 5 GHz frequency band, which is not supported by Zaptec Go (only 2.4 GHz).
• The Wi-Fi access point is using channels outside the 1 to 11 range, which might cause compatibility issues.
• The Wi-Fi network's SSID is hidden (broadcast disabled).

Click steps to track your progress.

1. 1

   Double-check that the Wi-Fi network name (SSID) and password you entered are exactly correct.

2. 2

   Confirm your Wi-Fi access point is broadcasting on the 2.4 GHz frequency band and not exclusively on 5 GHz.

3. 3

   Ensure your Wi-Fi router is set to use channels between 1 and 11.

4. 4

   If your network's SSID is hidden, select 'Other' in the network list on the Zaptec App and manually enter the SSID and password.