Solid Purple LED - Firmware update in progress

What does Purple LED solid mean?

A solid purple light indicates that the Zaptec Go charger is currently updating its internal software (firmware). This is a normal process and will take a few minutes to complete.

• An automatic firmware update has been initiated by the system.
• A manual firmware update was triggered via the Zaptec App.

Click steps to track your progress.

1. 1

   Do not unplug the charger or interrupt its power supply while the purple light is active.

2. 2

   Wait patiently for the update to complete. The light will change to white once the process is finished.

3. 3

   Avoid attempting to charge your vehicle or interact with the charger during the update.

4. 4

   If the purple light remains on for an unusually long period (e.g., more than 30 minutes), contact Zaptec support.